• Provide daily morning shuttle bus services to the customers and assist to shift vehicles to ensure smooth traffic flow within the service centre
• Manage routine and ad-hoc dispatch
• Checking and maintaining of designated vehicle and ensuring that vehicle is operationally ready for the next day. This will include, fueling up the vehicle, checking of tyre pressure, reporting of any problems with and damages on the vehicle.
• Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimize workplace health and safety risks.
• Adhering to Company Quality Assurance and Uniform Guidelines.
• Meeting of customers for deliveries and collection of vehicles/documents.
• Ad-hoc deliveries or collection of customers’ vehicles at various locations.

Purpose

The Customer Service Coordinator (Claims) performs day-to-day activities on insurance claims and general administration. S/he is also an integral part of the team to achieve high level of customer satisfaction as well as contributing towards the company’s objectives.

Duties and Responsibilities

Customer Service

• Attend to customers’ basic insurance claims and accident reporting enquiries.
• Ensure customers are attended to immediately by the next available Claims Advisor.
• Ensure customer areas are tidy and organised at all times.

Claims Services Administration

• Ensure claims and customer identification documents are in order/complete for submission to insurance companies.
• Generate and send Letter of Demand/invoices to relevant insurance companies in an accurate and timely manner
• Follow up with insurance companies on claims status till payments are received.
• Ensure copies of claims documents are organized, secured and easily retrievable within specified storage durations.
• Support in accident report e-filing and submission when required.

General Administration

• Generate/process Purchase Orders and vendor invoices in an accurate and timely manner:
• Generate/coordinate on invoicing and payment matters with internal or external companies.
• Verify and follow up on expense/staff related claims (overtime, purchases, etc.).
• Support in generation of periodical operational/business reports. This includes data extraction/compilation from offline or online sources and data entry.

• Assist Parts Supervisor day to day warehouse operations
• Issue and receipts of parts at Parts Counter
• Assist in providing quotation to our dealers as and when required
• Ensure all incoming stock items are checked for correct quantity, label and properly placed at the designated location
• Ensure the quantity in the bin location tally with the system at all times
• Ensure the parts are properly labelled for easy identification and to maintain proper housekeeping
• Ensure all outgoing parts are properly packed with correct quantity;
• Monitor and maintain inventory stock level requirement for workshop and fleet customers
• Responsible all documents, billing and filing are up to date
• To liaise with CPW for collection and delivery of Spare Parts and to operate Forklift/Reach Truck as and when required

• Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.
• Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.
• Perform office administration duties such as filing, sorting of documents, photocopying and recording.
• Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.
• Attend to walk-in customers and their enquiries.
• Ensure high standards and excellence in customer service.
• Manage on-line booking of service appointments.