Purpose

The Customer Service Coordinator (Claims) performs day-to-day activities on insurance claims and general administration. S/he is also an integral part of the team to achieve high level of customer satisfaction as well as contributing towards the company’s objectives.

Duties and Responsibilities

Customer Service

• Attend to customers’ basic insurance claims and accident reporting enquiries.
• Ensure customers are attended to immediately by the next available Claims Advisor.
• Ensure customer areas are tidy and organised at all times.

Claims Services Administration

• Ensure claims and customer identification documents are in order/complete for submission to insurance companies.
• Generate and send Letter of Demand/invoices to relevant insurance companies in an accurate and timely manner
• Follow up with insurance companies on claims status till payments are received.
• Ensure copies of claims documents are organized, secured and easily retrievable within specified storage durations.
• Support in accident report e-filing and submission when required.

General Administration

• Generate/process Purchase Orders and vendor invoices in an accurate and timely manner:
• Generate/coordinate on invoicing and payment matters with internal or external companies.
• Verify and follow up on expense/staff related claims (overtime, purchases, etc.).
• Support in generation of periodical operational/business reports. This includes data extraction/compilation from offline or online sources and data entry.

Job Responsibilities

• To attend to customers who sent their cars to the Workshop for service and repairs.
• To understand the requirements of customers and be very clear on the problems concerning their cars before listing them on the job cards.
• To arrange for road test with vehicle tester for any vehicle noise related issue.
• To co-ordinate with external contractors if any car need external support services
• To have an up to date information on status of cars under service and / or repair
• To ensure that customer requirements are met every time effectively & efficiently