Customer Service Assistant

Job Responsibilities

Duties & Responsibilities:

• Liaise with the Customer Service Officer on day-to-day duties on opening and closing of job cards, collection of payment and ensuring balance of cash / NETS / Visa Collection at the end of the day
• Perform office administration duties such as filing, sorting of documents, photocopying and recording
• Perform simple book-keeping/ accounting duties such as generate tax invoices, balance of daily accounts and tally of cash collections
• Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required
• Attend to walk in customers and their enquiries
• Ensure high standards and excellence in customer service
• Manage online booking of service appointments
• Ensure customer service reception is kept clean and tidy
• To assist in maintaining beverages stock level and snack replenishment as and when necessary
• Any other suitable duties as assigned by immediate supervisor from time to time