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Customer Service Assistant

Customer Service Assistant
Mazda
27A Tanjong Penjuru
Full Time
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    Job Overview

    • Location
      27A Tanjong Penjuru
    • Brand
      Mazda
    • Experience

    Job Responsibilities

    Duties & Responsibilities:

    • Liaise with the Customer Service Officer on day-to-day duties on opening and closing of job cards, collection of payment and ensuring balance of cash / NETS / Visa Collection at the end of the day
    • Perform office administration duties such as filing, sorting of documents, photocopying and recording
    • Perform simple book-keeping/ accounting duties such as generate tax invoices, balance of daily accounts and tally of cash collections
    • Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required
    • Attend to walk in customers and their enquiries
    • Ensure high standards and excellence in customer service
    • Manage online booking of service appointments
    • Ensure customer service reception is kept clean and tidy
    • To assist in maintaining beverages stock level and snack replenishment as and when necessary
    • Any other suitable duties as assigned by immediate supervisor from time to time

    Job Requirements

    • Possess at least 2 years of Customer Service experience
    • Min GCE “O” Level and above
    • Strong passion in customer service
    • Ability to work in a fast-paced environment
    • Able to work on weekends and commit to OT
    • Positive attitude

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