Location27A Tanjong Penjuru
The Customer Service Coordinator performs day-to-day activities on insurance claims and general administration. S/he is also an integral part of the team to achieve high level of customer satisfaction as well as contributing towards the company’s objectives.
Duties and Responsibilities
- Attend to customers’ basic insurance claims and accident reporting enquiries.
- Perform manning duties at reception counter, telephone calls and emails (central email address).
- Ensure customers are attended to immediately by the next available customer service staff.
- Ensure customer areas are tidy and organised at all times.
Claims Services Administration
- Ensure claims and customer identification documents are in order/complete for submission to insurance companies.
- Generate and send Letter of Demand/invoices to relevant insurance companies in an accurate and timely manner
- Follow up with insurance companies on claims status till payments are received.
- Ensure copies of claims documents are organized, secured and easily retrievable within specified storage durations.
- Support in accident report e-filing and submission when required.
- Generate/process Purchase Orders and vendor invoices in an accurate and timely manner:
- Generate/coordinate on invoicing and payment matters with internal or external companies.
- Verify and follow up on expense/staff related claims (overtime, purchases, etc.).
- Support in generation of periodical operational/business reports. This includes data extraction/compilation from offline or online sources and data entry.
- Sell*/provide support on sales of motor insurance policies the company are certified to sell.
- Maintain assigned work area in a clean and orderly manner.
- Be a team player and render assistance to colleagues where necessary.
- Assist in other company’s requirement when directed and work within the authority of the position.
- Candidate must possess at least Primary/Secondary School/”O” Level in any field.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): customer service, customer oriented, call center
- Preferably Non-Executive specialized in Customer Service or equivalent.