Customer Service Coordinator

Job Responsibilities

Purpose

The Customer Service Coordinator performs day-to-day activities on insurance claims and general administration.  S/he is also an integral part of the team to achieve high level of customer satisfaction as well as contributing towards the company’s objectives.

Duties and Responsibilities

Customer Service

• Attend to customers’ basic insurance claims and accident reporting enquiries.
• Perform manning duties at reception counter, telephone calls and emails (central email address).
• Ensure customers are attended to immediately by the next available customer service staff.
• Ensure customer areas are tidy and organised at all times.

Claims Services Administration

• Ensure claims and customer identification documents are in order/complete for submission to insurance companies.
• Generate and send Letter of Demand/invoices to relevant insurance companies in an accurate and timely manner
• Follow up with insurance companies on claims status till payments are received.
• Ensure copies of claims documents are organized, secured and easily retrievable within specified storage durations.
• Support in accident report e-filing and submission when required.

General Administration

• Generate/process Purchase Orders and vendor invoices in an accurate and timely manner:
• Generate/coordinate on invoicing and payment matters with internal or external companies.
• Verify and follow up on expense/staff related claims (overtime, purchases, etc.).
• Support in generation of periodical operational/business reports. This includes data extraction/compilation from offline or online sources and data entry.

General

• Sell*/provide support on sales of motor insurance policies the company are certified to sell.
• Maintain assigned work area in a clean and orderly manner.
• Be a team player and render assistance to colleagues where necessary.
• Assist in other company’s requirement when directed and work within the authority of the position.