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Customer Service Coordinator

Customer Service Coordinator
27A Tanjong Penjuru
Full Time
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    Job Overview

    • Location
      27A Tanjong Penjuru
    • Brand
    • Experience

    Job Responsibilities

    Purpose

    The Customer Service Coordinator performs day-to-day activities on insurance claims and general administration.  S/he is also an integral part of the team to achieve high level of customer satisfaction as well as contributing towards the company’s objectives.

    Duties and Responsibilities

    Customer Service

    • Attend to customers’ basic insurance claims and accident reporting enquiries.
    • Perform manning duties at reception counter, telephone calls and emails (central email address).
    • Ensure customers are attended to immediately by the next available customer service staff.
    • Ensure customer areas are tidy and organised at all times.

    Claims Services Administration

    • Ensure claims and customer identification documents are in order/complete for submission to insurance companies.
    • Generate and send Letter of Demand/invoices to relevant insurance companies in an accurate and timely manner
    • Follow up with insurance companies on claims status till payments are received.
    • Ensure copies of claims documents are organized, secured and easily retrievable within specified storage durations.
    • Support in accident report e-filing and submission when required.

    General Administration

    • Generate/process Purchase Orders and vendor invoices in an accurate and timely manner:
    • Generate/coordinate on invoicing and payment matters with internal or external companies.
    • Verify and follow up on expense/staff related claims (overtime, purchases, etc.).
    • Support in generation of periodical operational/business reports. This includes data extraction/compilation from offline or online sources and data entry.

    General

    • Sell*/provide support on sales of motor insurance policies the company are certified to sell.
    • Maintain assigned work area in a clean and orderly manner.
    • Be a team player and render assistance to colleagues where necessary.
    • Assist in other company’s requirement when directed and work within the authority of the position.

    Job Requirements

    • Candidate must possess at least Primary/Secondary School/”O” Level in any field.
    • At least 2 Year(s) of working experience in the related field is required for this position.
    • Required Skill(s): customer service, customer oriented, call center
    • Preferably Non-Executive specialized in Customer Service or equivalent.

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