Insurance Claims Officer

Insurance Claims Officer
27A Tanjong Penjuru
Full Time
Application ends

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    Job Overview

    • Location
      27A Tanjong Penjuru
    • Brand
    • Experience

    Job Responsibilities

    • Receive customers and obtain necessary document and authorization (signed) before and after proceeding with work/claims.
    • Gather required information and document for claims submission.
    • Guide customers on accident and claims report updating.
    • Advise customers on liability and other claims related matters.
    • Check and advise customers on payable Excess/Deductibles.
    • Coordinate with Estimator on car damage assessment, repair scope and cost estimate confirmation.
    • Coordinate with parts staff to order required parts.
    • Ensure customers’ belongings (if any left behind in car) secured and returned in conditions as before.
    • Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date.
    • Monitor and update customers on claims, repair and delivery status.
    • Conduct final condition check before delivering car to customers. Arrange for rework where required.
    • Inspect car condition jointly with customer and explain work scope before handing over car to customer.
    • Prepare all required document and arrange for invoicing/claims submission.

    Job Requirements

    • At least 2 years of working experience handling Motor Insurance
    • Minimum GCE “O” level.
    • Independent individual who is able to multi-task in a fast-paced environment
    • Meticulous, committed and a strong team player.

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