Insurance Claims Officer

Job Responsibilities

• Receive customers and obtain necessary document and authorization (signed) before and after proceeding with work/claims.
• Gather required information and document for claims submission.
• Guide customers on accident and claims report updating.
• Advise customers on liability and other claims related matters.
• Check and advise customers on payable Excess/Deductibles.
• Coordinate with Estimator on car damage assessment, repair scope and cost estimate confirmation.
• Coordinate with parts staff to order required parts.
• Ensure customers’ belongings (if any left behind in car) secured and returned in conditions as before.
• Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date.
• Monitor and update customers on claims, repair and delivery status.
• Conduct final condition check before delivering car to customers. Arrange for rework where required.
• Inspect car condition jointly with customer and explain work scope before handing over car to customer.
• Prepare all required document and arrange for invoicing/claims submission.