Sales Consultant

Job Responsibilities

Personnel Management

Provide excellent customer service to customers for all MG models viz:

• Unique Selling Proposition (USP)
• Features, Attributes, Benefits (FAB)

Market Intelligence

• Knowledgeable on competitors’ specifications, OMV, VES, pricing and promotions against MG models
• Know the MG Pre-owned market, keeping objective of bringing up the resale value where applicable
• Keep abreast of the used car market, pre-owned MG and other makes in order to keep tap of transacted trade-in price and market trend and need

Operations

• To pursue and achieve KPIs (Leads, Appointments, Sales Targets and Finance, Insurance, Trade-in Penetration) set by the Company
• To provide a systematic and standard delivery of MG vehicles to customers, explaining on the usage of the various functions available
• To ensure that monthly Sales order and registration KPIs are met
• To support in Showrooms and Road Shows and concierge test drive to customers’ premises by demonstrating and explaining product options and benefits to customers so as to enhance customers experience where applicable
• To conduct ad-hoc duties on market intelligence, gathering information when called upon

Logistic & Administration

• To monitor and handle product enquiry from customers
• To provide and update on leads via Salesforce, test drive and delivery reports and daily telemarketing report via PPT on daily basis