– Maintain operational oversight and effective functioning of Aftersales operations
– Monitoring of individual and team performance
– Introducing new initiatives to ensure customer attraction and loyalty
– Monitoring a range of KPIs to ensure efficiency and productivity in Aftersales business
– Developing and introducing new processes within the Aftersales area
– Representing the Aftersales department towards customers, partners and management

Be responsible for cars that are sent to the Workshop for repairs and service. Assist the respective Workshop Supervisor/Technical Specialist in fulfilling a high standard in the operations of the Workshop.

The Parts and Warranty specialist will be performing a duo role in parts receiving, ordering and distribution to internal and external stakeholders, submitting of Technical request and warranty claims into OEM systems according to OEM guidelines and procedures. Proper documentation and stock take of all parts and warranty to account for the scope of the job role.

The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request.

We are looking for a capable system security engineer, who enjoys security work and possesses both deep and wide expertise in the security space.

You will make things more secure by protecting system boundaries, keeping computer systems and network devices hardened against attacks and securing highly sensitive data. Qualified candidates will have a background in security or systems engineering.

Main Duties:

We are looking for a capable IT Project Manager to manage organisational-wide business transformation projects. This role collaborates closely with the development team and business stakeholders to implement quality IT systems that deliver business value.

The IT Project Manager will need to perform business systems analysis and mentoring, and educating our business partners on the most effective way to engage with IT. This means helping our business users to clarify and refine their requirements, and developing the user stories needed to ensure that the technology solutions delivered meet the needs of the business.

As a MINI Technician you’ll be at the forefront of the automotive industry, working on some of the most innovative products available on the market and using the latest in diagnostic technology in a state of the art environment.

You will be responsible for carrying out scheduled servicing, diagnosis and repair work on a range of vehicles, to the highest standards, with a focus on customer satisfaction and solving any problem at the first time of asking.

Reporting to the Service Manager you will be responsible for carrying out scheduled servicing, diagnosis and repair work on a range of vehicles, to the highest standards, with a focus on customer satisfaction and solving any problem at the first time of asking.

As a MINI Technician, your responsibilities will include:
– Completing vehicle servicing
– Assisting and carrying out diagnostic work to determine the cause of faults
– Following set processes to complete work under warranty
– Ensuring the quality of your work is of a high standard
– Supporting others in the team
– Diagnosis, service and repairs of cars

– Manage the sales functions of McLaren to achieve the Company’s business goals.

– Responsibility for leading and managing a team of Sales Consultants and at the same time be involved in sales activities yourself to contribute and achieve the company’s business goals.

– Achieving sales targets and objectives, sales profitability, product planning, sales training and team motivation.

– managing sales prospecting activities, work closely with Marketing department to drive leads generation activities, events, to develop an lead the sales team to provide premium experience to our customer.

– To be responsible for the movement of all vehicles between various locations as well as general responsibilities assigned by the workshop manager.
– To coordinate movement of vehicles between locations
– Pick-up and delivery services of customer vehicles. Sending to inspection centres, different service locations, etc
– General “touch up” and checking on cleanliness of vehicles before handover to customers
– Liaise with front liners and service centre staff on exact location of vehicles

Overview

The CRM Executive plays a key role in the management of the CRM systems and its associated processes, campaigns and events, and evaluates data insight and information to develop effective and efficient CRM strategies and activities to improve customers’ journey and experience with the brand and dealership.

1. Assist and help manage the implementation of CRM standards (processes) in alignment with respective sales, aftersales and marketing teams, to improve customer’s experience with the brand and dealership.

2. Responsible for monitoring the process, tracking and reporting of:
-Sales Funnel
-Customer Survey
-Customer Focus Targets (Sales and Aftersales).
-Customer Board
-Complaint Management

3. Assist with the data input, reporting and metrics (Salesforce) to ensure data accuracy, and understand the overall customer experience, retention, conquest and loyalty in order to analyze and make recommendations.

4. Assist in the strategic development, implementation and management of the Centralised customer database strategy.

5. Ensure implementation and follow through of CRM Processes & Campaigns, including pre and post activities for online and offline initiatives.