Job Description
1. Assist in the planning, development and implementation of marketing campaigns, events and activities.
2. Monitoring ongoing spend against the allocated budget, keeping accurate records of invoicing and clarifying with the relevant parties where variances occur.
3. Providing a summary of total spend, results and recommendations at the end of every marketing campaign and event, and assist in preparation and manage timely submission of reports required by the Management or Principal.
4. Support the Marketing Manager in planning and preparation of annual A&P budgets and business plans.
5. Assist the team in preparation of conquest and loyalty events and activities on an annual or ad hoc basic. Individual proposal for final management approval inclusive.
6. Assist in press related topics and activities, including media test drives and news clippings’ consolidation etc

Sourcing and developing partnerships with vendor and enhancing the customer experience with programs and initiatives.

1. Assist in the developing new partnerships and management of Mazda CRM program to enhance the Mazda ownership experience.

2. Propose and develop plans to grow the CRM program.

3. Assist in the full implementation of the customer relations management to enhance showroom customer experience.

4. Provide weekly reports to track customers showroom experience

• To generate sales & revenue.
• Attend to walk-in / phone-in customer.
• Identify, develop and follow-up on new sales leads and prospects.
• Co-ordinate and participate in company activities such as Events / Exhibitions & Roadshow.
• Build, strengthen and optimize relationships with clients, prospects and partners.

• Support the Assistant Marketing Manager with developing, strategizing and implementing CRM plans and activities, and to improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.
• To be the data custodian for the brand, maintaining and monitoring the customer and prospect databases to ensure data quality, accuracy, and regular updating (Salesforce & Autoline). At the same time providing timely reports, analysis and recommendations.
• Work closely with Brand Principal and other Group support functions on development and execution of CRM plans and ensure a cooperative and strong working relationship between both parties.
• Regular evaluation of customer touch points, CRM processes, database management cleansing, customer retention activities, collaboration and sponsorship requests.
• To be the customer advocate for the brand, ensuring that customer feedback, enquiries and requests via all platform

• Serve as primary contact between the used vehicle sales department and customers.
• Provide an exceptional level of customer service
• Achieve sales targets

Key Responsibilities

• Serve as primary liaison with customers in selling Mazda cars
• Provide an exceptional level of customer service
• Achieve sales targets

• Responsible for the maneuvering of vehicles within the premise
• Customer oriented
• Well verse in English

Develop and maintain a professional relationship with our customers to provide exceptional customer care services. Be responsible for all customer follow up activities (Sales & After-Sales) new and pre-owned cars

1. Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.

2. Perform office administration duties such as filing, sorting of documents, photocopying and recording.

3. Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.

4. Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.

5. Attend to walk-in customers and their enquiries.

6. Ensure high standards and excellence in customer service.

7. Manage on-line booking of service appointments.

Attend to customers’ needs for service/repairs of cars.