Customer reception

• Receptionist duty for McLaren showroom
• Greet and usher customers into McLaren showroom, and make sure customers are well taken care of.
• Receive and forward queries and complaints via phone, email and general correspondence
• Provision of drinks and snacks to visitors, prospects and customers
• Cover frontline with phone calls and customers when necessary

Showroom Administration

• General Maintenance of showroom in terms of cleanliness, display, and other logistic
• Prepare all documentation for pre-delivery
• Coordination with Sales for submission of test drive report
• Other general administration role for showroom operation

Aftersales Liaison

• Liaison with Aftersales to facilitate customers dropping their vehicles at Leng Kee for repair or servicing
• Liaison with Aftersales to arrange for car pick up and return

Marketing Support 

• To assist in Marketing events & other marketing admin roles when required.

• To assist service department to pick up and delivery of customer’s vehicles for servicing and/or repairs work
• To assist workshop to send customers’ vehicles for annual vehicle inspection.
• To assist workshop to send customers’ vehicles for wheel alignment, to send & collect items for sublet repairs.
• To assist CSO to check and inspect customers’ vehicles body paintwork for any scratches and/or dents markings for recording purposes
• To station at washing bays to drive out customers’ vehicles to collection parking lots after the car have been washed & perform checks on the quality of the car wash for both the exterior & interior of the car.
• To support workshop spare parts to send or pick up urgent parts from other branches and vice versa.
• To relief in-house driver roles and responsibilities when he is not on duty.

• Provide daily morning shuttle bus services to the customers and assist to shift vehicles to ensure smooth traffic flow within the service centre
• Manage routine and ad-hoc dispatch
• Checking and maintaining of designated vehicle and ensuring that vehicle is operationally ready for the next day. This will include, fueling up the vehicle, checking of tyre pressure, reporting of any problems with and damages on the vehicle.
• Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimize workplace health and safety risks.
• Adhering to Company Quality Assurance and Uniform Guidelines.
• Meeting of customers for deliveries and collection of vehicles/documents.
• Ad-hoc deliveries or collection of customers’ vehicles at various locations.

Primarily responsible for all matters relating to security operations, conduct and discipline in the security agency. He/she will also assist the Safety Manager in overseeing the day-to-day operations.

Duties & Responsibilities

• Operate and enforce a system of access control including inspection of credentials, packages and vehicles
• The patrolling of routes, perimeters, common area, buildings, etc on both a regular and random basis. Regular patrolling shall be carried out via a new electronic guard tour system to be supplied and installed by the Contractor.
• The direction of traffic (vehicular and pedestrian), control of parking, validation of access rights, security checking of vehicles and contents and operating the automatic barrier and sliding doors system
• The receiving, issuing and accounting for certain keys to the buildings and its internal restricted areas
• Monitor, operate and respond to intrusion and fire alarm systems or other protective devices
• Monitor security of, record data or perform minor operations for building utility systems
• In the event of any emergency such as bomb threats, fire, assault or civil disturbance, respond, summon assistance, administer first aid (if trained) and assist public safety personnel
• Maintain law and order within the confines of the facility
• Report potentially hazardous conditions and items in need of repair e.g. unserviceable lighting, slippery surfaces

Duties and Responsibilities

• To clean up and ensure showroom car in new car sales and MINI Next showroom before operating hours
• To assist Sales Consultant on final detailing of their new cars on the delivery date
• To assist Sales Coordinator to receive new cars from MINI PDI center. Check for defects and report to Service/Senior Sales Manager
• To assist Marketing in cleaning up of display car whenever there is an event.
• To polish customers’ car whenever there is a request stated in the job card

The most edgy, energetic and exciting car company in the world needs dealers that make the brand come to life. What’s the secret to this?

Quite simply, our employees. Their attitude, enthusiasm and even sense of humour set them apart and make them special. If you want to be part of this adventure, join our team!

As a MINI Workshop Executive, your responsibilities will include: 

• Check and audit technician tools box in quarterly basis and take appropriate action to maintain the tools
• Order tools and workshop expandable items
• Ensure workshop comply with BMW Retail Standard
• Digest job card and distribute to technicians accordingly
• Prepare and analyze workshop standard reports. Discuss with immediate superior on finding and recommend improvement plans whenever needed.
• Coordinate jobs farm out to Tanjong Penjuru Service Factory
• Ensure combined productivity and efficiency of overall workshop performance at 50% or more.
• To test drive with customer whenever needed
• To assist in Quality Control whenever needed
• Follow up individual job status and promptly update CSO
• Ensure discipline of workshop staffs under your charge
• Conduct daily workshop briefing to share best practices and hiccups of previous day faced by workshop

• Assist Parts Supervisor day to day warehouse operations
• Issue and receipts of parts at Parts Counter
• Assist in providing quotation to our dealers as and when required
• Ensure all incoming stock items are checked for correct quantity, label and properly placed at the designated location
• Ensure the quantity in the bin location tally with the system at all times
• Ensure the parts are properly labelled for easy identification and to maintain proper housekeeping
• Ensure all outgoing parts are properly packed with correct quantity;
• Monitor and maintain inventory stock level requirement for workshop and fleet customers
• Responsible all documents, billing and filing are up to date
• To liaise with CPW for collection and delivery of Spare Parts and to operate Forklift/Reach Truck as and when required

• Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.
• Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.
• Perform office administration duties such as filing, sorting of documents, photocopying and recording.
• Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.
• Attend to walk-in customers and their enquiries.
• Ensure high standards and excellence in customer service.
• Manage on-line booking of service appointments.