– Manage the sales functions of McLaren to achieve the Company’s business goals.

– Responsibility for leading and managing a team of Sales Consultants and at the same time be involved in sales activities yourself to contribute and achieve the company’s business goals.

– Achieving sales targets and objectives, sales profitability, product planning, sales training and team motivation.

– managing sales prospecting activities, work closely with Marketing department to drive leads generation activities, events, to develop an lead the sales team to provide premium experience to our customer.

1. To be responsiblefor the movement of all vehicles between various locations as well as general responsibilites assigned by the workshop manager.
2. To coordinate movement of vehicles between locations
3. Pick-up and delivery services of customer vehicles. Sending to inspection centres, diferent service locations, etc
4. General “touch up” and checking on cleanliness of vehicles before handover to customers
5. Liaise with front liners and service centre staff on exact location of vehicles

Diagnosis, service and repairs of cars

Job Description
1. Assist in the planning, development and implementation of marketing campaigns, events and activities.
2. Monitoring ongoing spend against the allocated budget, keeping accurate records of invoicing and clarifying with the relevant parties where variances occur.
3. Providing a summary of total spend, results and recommendations at the end of every marketing campaign and event, and assist in preparation and manage timely submission of reports required by the Management or Principal.
4. Support the Marketing Manager in planning and preparation of annual A&P budgets and business plans.
5. Assist the team in preparation of conquest and loyalty events and activities on an annual or ad hoc basic. Individual proposal for final management approval inclusive.
6. Assist in press related topics and activities, including media test drives and news clippings’ consolidation etc
7. Monitor and analyse competitors’ activities and tactical campaigns on online and offline media.
8. Update showroom collaterals where necessary – including product and aftersales brochures/catalogues, magazines, EPOS/VPP playlist etc.
9. Work with website, digital systems and online security providers on maintenance/updating of website, campaign landing pages, electronic direct mailers, and all other web related items.
10. Responsible for proper filing, housekeeping and dissemination of production information and collaterals to key persons within the organization
11. Responsible for marketing merchandise and stock inventory – including lifestyle items, uniform, event items etc.
12. Work with the appointed social media agency to manage and update MINI’s social media platforms according to brand and tactical requirements, and ensure timely submissions of post campaign reports, quarterly reports, social media stats and trends, ad spend tracking etc.
13. Coordination with the media/advertising agencies to liaise, check and provide necessary inputs on mediaplan scheduling and post campaign reports for managements’ review and approval.
14. Coordination with creative agencies for creation, submission, production and post-campaign/event creative compilation of campaigns and collaterals.
15. Plan and execute guerilla marketing / promotions /events / launches / press conferences and car displays.
16. Evaluate sponsorship requests and execute sponsorship/collaboration activities.
17. Co-ordinate with suppliers for pos material and gift premiums.
18. Keep abreast with brand and product information, updates and changes.
19. All other marketing related activities

Sourcing and developing partnerships with vendor and enhancing the customer experience with programs and initiatives.

1. Assist in the developing new partnerships and management of Mazda CRM program to enhance the Mazda ownership experience.

2. Propose and develop plans to grow the CRM program.

3. Assist in the full implementation of the customer relations management to enhance showroom customer experience.

4. Provide weekly reports to track customers showroom experience

• To generate sales & revenue.
• Attend to walk-in / phone-in customer.
• Identify, develop and follow-up on new sales leads and prospects.
• Co-ordinate and participate in company activities such as Events / Exhibitions & Roadshow.
• Build, strengthen and optimize relationships with clients, prospects and partners.

Overview
The CRM Executive plays a key role in the management of the CRM systems and its associated processes, campaigns and events, and evaluates data insight and information to develop effective and efficient CRM strategies and activities to improve customers’ journey and experience with the brand and dealership.

1. Support the Marketing Manager with and work closely with the Brand Principal and other Group support functions in developing, strategizing and implementing CRM plans and activities, and to improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.
2. To be the data custodian for the brand, maintaining and monitoring the customer and prospect databases and behavior trends to ensure data quality, accuracy, and regular updating (Salesforce & Autoline). At the same time providing timely reports, analysis and recommendations.
3. Spearhead planning and implementation of conquest and loyalty events and activities within given budget on an annual or ad hoc basic. Individual proposal for final management approval inclusive.
4. Regular evaluation of customer touch points, CRM processes, database management cleansing, customer retention activities, aftersales lifestyle management, collaboration and sponsorship requests.
5. To be the customer advocate for the brand, ensuring that customer feedback, enquiries and requests via all platforms (Social Media, Email, Face to Face) are acted on promptly.
6. Facilitate customer board meetings concerning the feedback from customers via VoC (Voice of Customer) on a quarterly basis.
7. Coordination with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials.
8. To promote the right data input practices and processes across the entire team.
9. To possess a customer first attitude and ensure that he/she is abreast of competitor product line-up and launch dates, consumer and industry trends (e.g. PDPA), as well as MINI product knowledge.

Key Responsibilities

• Serve as primary liaison with customers in selling Mazda cars
• Provide an exceptional level of customer service
• Achieve sales targets

• Responsible for the maneuvering of vehicles within the premise
• Customer oriented
• Well verse in English

Develop and maintain a professional relationship with our customers to provide exceptional customer care services. Be responsible for all customer follow up activities (Sales & After-Sales) new and pre-owned cars