1. To be responsiblefor the movement of all vehicles between various locations as well as general responsibilites assigned by the workshop manager.
2. To coordinate movement of vehicles between locations
3. Pick-up and delivery services of customer vehicles. Sending to inspection centres, diferent service locations, etc
4. General “touch up” and checking on cleanliness of vehicles before handover to customers
5. Liaise with front liners and service centre staff on exact location of vehicles

Diagnosis, service and repairs of cars

Sourcing and developing partnerships with vendor and enhancing the customer experience with programs and initiatives.

1. Assist in the developing new partnerships and management of Mazda CRM program to enhance the Mazda ownership experience.

2. Propose and develop plans to grow the CRM program.

3. Assist in the full implementation of the customer relations management to enhance showroom customer experience.

4. Provide weekly reports to track customers showroom experience

Overview
The CRM Executive plays a key role in the management of the CRM systems and its associated processes, campaigns and events, and evaluates data insight and information to develop effective and efficient CRM strategies and activities to improve customers’ journey and experience with the brand and dealership.

1. Support the Marketing Manager with and work closely with the Brand Principal and other Group support functions in developing, strategizing and implementing CRM plans and activities, and to improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.
2. To be the data custodian for the brand, maintaining and monitoring the customer and prospect databases and behavior trends to ensure data quality, accuracy, and regular updating (Salesforce & Autoline). At the same time providing timely reports, analysis and recommendations.
3. Spearhead planning and implementation of conquest and loyalty events and activities within given budget on an annual or ad hoc basic. Individual proposal for final management approval inclusive.
4. Regular evaluation of customer touch points, CRM processes, database management cleansing, customer retention activities, aftersales lifestyle management, collaboration and sponsorship requests.
5. To be the customer advocate for the brand, ensuring that customer feedback, enquiries and requests via all platforms (Social Media, Email, Face to Face) are acted on promptly.
6. Facilitate customer board meetings concerning the feedback from customers via VoC (Voice of Customer) on a quarterly basis.
7. Coordination with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials.
8. To promote the right data input practices and processes across the entire team.
9. To possess a customer first attitude and ensure that he/she is abreast of competitor product line-up and launch dates, consumer and industry trends (e.g. PDPA), as well as MINI product knowledge.

Inventory control / parts counter sales / store management

Develop and maintain a professional relationship with our customers to provide exceptional customer care services. Be responsible for all customer follow up activities (Sales & After-Sales) new and pre-owned cars

1. Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.

2. Perform office administration duties such as filing, sorting of documents, photocopying and recording.

3. Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.

4. Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.

5. Attend to walk-in customers and their enquiries.

6. Ensure high standards and excellence in customer service.

7. Manage on-line booking of service appointments.

Attend to customers’ needs for service/repairs of cars.

Act as principal contact between the company and customers for repair and maintenance service on vehicles and ensure customer satisfaction.

Diagnosis, service and repairs of cars