Job Overview

The Parts Manager oversees the entire parts department and has to cope with the conflict of parts availability versus stock piling. She/he has to maintain a high level of parts availability; while taking in consideration with high inventory will result in high inventory holding costs. From this it follows that she/he has to maintain a high level customer satisfaction under consideration of meeting efficiency criteria. The Parts Manager accomplishes this objectives through the use of efficient purchasing procedures, inventory control, staff utilization, pricing and promotional campaigns.

Responsibilities will include:

• Set objectives (KPIs), train and motivate Parts staffs to strive and meet.
• Prepare annual operational budgets for the department.
• Establish pricing structure for each customer category, such as Retail, Workshop, Body shop, Fleet etc.
• Support Sales Dept on tenders’ pertaining to all parts related requirements.
• Achieve parts service-rate of > 90% and at the same time minimize inventory obsolescence.
• Achieve parts inventory turns of 5 to 6 times per year.
• Manage day-to-day parts operations.
• Enforce workplace cleanliness and safety, and ensure rules and regulations are adhered to at all times.
• Liaise with principal and supervise stock orders procedures.
• Support Sales and Service requirements; include sales campaigns and add-on local accessories, service Instructions and technical recalls, etc.
• Initiate and coordinate with IT Dept on MG Parts Digitalization Journey.
• Analyze parts sales, expenses and overheads to ensure financial objectives are met.
• Work closely with Service Dept and Body Shop on parts availability and timely delivery.
• Handle customers’ complaints related to parts operations. For examples, part availability, parts pricing etc.
• Keep abreast on regulations and logistic requirements on all EV related parts. For example, High Voltage Battery etc.

• Answering phone calls, providing retail prices and further information enquired by customers and the service department.
• Attending to our technicians’ and all other customers’ inquiries and requests for spare parts at the counter.
• To raise parts ordering request forms for customers’ cars as requested by service advisors/technicians via the Power Apps.
• Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.
• Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are decarded/invoiced via our DMS.
• Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.
• Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.
• Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.
• To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.
• Ensure tidiness and cleanliness of workstations and parts mini store.
• To carry out other duties that may be assigned from time to time by the management.