Sourcing and developing partnerships with vendor and enhancing the customer experience with programs and initiatives.

1. Assist in the developing new partnerships and management of Mazda CRM program to enhance the Mazda ownership experience.

2. Propose and develop plans to grow the CRM program.

3. Assist in the full implementation of the customer relations management to enhance showroom customer experience.

4. Provide weekly reports to track customers showroom experience

• Support the Assistant Marketing Manager with developing, strategizing and implementing CRM plans and activities, and to improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.
• To be the data custodian for the brand, maintaining and monitoring the customer and prospect databases to ensure data quality, accuracy, and regular updating (Salesforce & Autoline). At the same time providing timely reports, analysis and recommendations.
• Work closely with Brand Principal and other Group support functions on development and execution of CRM plans and ensure a cooperative and strong working relationship between both parties.
• Regular evaluation of customer touch points, CRM processes, database management cleansing, customer retention activities, collaboration and sponsorship requests.
• To be the customer advocate for the brand, ensuring that customer feedback, enquiries and requests via all platform

Inventory control / parts counter sales / store management

Develop and maintain a professional relationship with our customers to provide exceptional customer care services. Be responsible for all customer follow up activities (Sales & After-Sales) new and pre-owned cars

1. Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.

2. Perform office administration duties such as filing, sorting of documents, photocopying and recording.

3. Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.

4. Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.

5. Attend to walk-in customers and their enquiries.

6. Ensure high standards and excellence in customer service.

7. Manage on-line booking of service appointments.

Attend to customers’ needs for service/repairs of cars.

Act as principal contact between the company and customers for repair and maintenance service on vehicles and ensure customer satisfaction.

Diagnosis, service and repairs of cars