Overview

Semi/Skilled position to carry out car grooming, polishing and paint protection work on vehicles.

Duties and Responsibilities

Daily

• Carry out all work in accordance to polishing steps using specified products.
• Perform basic paint defects rectification through sanding & polishing.
• Carry out jobs in accordance to stipulated work scope. This includes exterior grooming, polishing & protection work and interior cleaning work.
• Ensure and maintain a consistently high quality of work on vehicles before leaving the work place.
• Deliver work within stipulated repair time.
• Carry out polishing work in a safe and efficient manner.
• Give maximum care to vehicle such as interior protective covers for seat, floor or any other areas where required.

General

• Participate and contribute to continuous improvement activities.
• Wear necessary personal protective equipment (PPE) during work.
• Maintain work bay(s) and Bodyshop areas in clean and orderly condition. Return all tools and equipment to their designated locations after use.
• Maintain Bodyshop tools and equipment (shared and personal issue) in good and working condition.
• Maintain and follow standards & requirements according to Environment, Health & Safety (EHS) policies.
• Report abnormal and unsafe Bodyshop condition to direct superior for corrective and preventive action.
• Report any broken or missing tool or equipment to direct superior for replacement and/or replenishment.
• Be a team player and render assistance to colleagues where necessary.
• Assist in other company’s requirement when directed and work within the authority of the position

Daily

• Carry out all work in accordance to manufacturer’s repair method using specified tools and equipment.
• Perform welding, pulling and adjustment on body panel structures and frames using Jigs & Fixtures or Chassis Alignment & Computerized Measuring equipment provided.
• Ensure and maintain a consistently high quality of work on vehicles before leaving the work place.
• Deliver work within stipulated repair time.
• Carry out panel and structural repair work in a safe and efficient manner.
• Carry out aluminum repair work only within Aluminum Booths using appropriate extraction equipment (for trained and assigned personnel).
• Give maximum care to vehicle using exterior and interior protective covers (including floor and seats).

General

• Participate and contribute to continuous improvement activities.
• Wear necessary personal protective equipment (PPE) during work.
• Maintain work bay(s) and Bodyshop areas in clean and orderly condition. Return all tools and equipment to their designated locations after use.
• Maintain Bodyshop tools and equipment (shared and personal issue) in good and working condition.
• Maintain and follow standards & requirements according to Environment, Health & Safety (EHS) policies.
• Report abnormal and unsafe Bodyshop condition to direct superior for corrective and preventive action.
• Report any broken or missing tool or equipment to direct superior for replacement and/or replenishment.
• Be a team player and render assistance to colleagues where necessary.
• Assist in other company’s requirement when directed and work within the authority of the position.

Job Overview

1. Ensure customer’s satisfaction by providing optimal customer care.
2. Ensure customer’s vehicles delivered on time and right condition.
3. Ensure relevant claims document, supporting evident and other related information are gathered.
4. Ensure claims and repairs approved by insurance companies or customers in shortest time.
5. Ensure repair scope of work, cost and repair time estimates are as accurate as possible.
6. Ensure all parts required for survey/re-survey are available by coordinating with Body/Paint Shop.
7. Ensure required repairs and services communicated to Body/Paint Shop.

Duties and Responsibilities

Daily

1. Receive, understand/record and ensure customers’ service needs attended.
2. Advise customers on repair scope, time and cost where applicable.
3. Obtain all necessary document and authorization (signed) before and after commencement of repair work/claims.
4. Where applicable, co-ordinate with leasing companies to arrange for replacement car on behalf of customers.
5. For insurance claims:

• Gather and organise required information and document for claims submission.
• Guide customers on accident and claims report updating.
• File/ensure accident e-filing done within specified period for customers.
• Advise customers on liability using the BOLA guide, claims procedure and other related matters.
• Follow up with insurers on liability verdict. Where required, escalate case if liability verdict is unjust to customer.
• Check and advise customers on payable Excess/Deductibles.
• Conduct/coordinate with Estimator on car damage assessment, repair scope and cost estimate confirmation.
• Ensure adequate and clear before and after repair photos taken for record and claims submission.
• Finalise and document the scope of claims and recovery amount or value.
• Prepare all required document for invoicing and claims submission.

6. Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date.

7. Ensure customers’ belongings (left behind in vehicle) secured and returned in condition as before.

8.Coordinate with parts staff to reserve/order required parts.

9. Monitor and update customers on claims, repair and delivery status.

10. Conduct final condition check before delivering car to customers. Feedback and arrange for rework where required.

11. Inspect car condition jointly with customer and explain work scope before handing over car to customer.

General

12. Handle customer complaints and escalate when higher authority intervention needed.

13. Maintain good relations and communication with Body/Paint Shop, inter-company staff and insurers.

14. Organise claims document in custody for easy monitoring and cover by other colleagues when required.

15. Maintain assigned work area in a clean and orderly manner.

16. Be a team player and render assistance to colleagues where necessary.

17. Assist in other company’s requirement when directed and work within the authority of the position.

The most edgy, energetic and exciting car company in the world needs dealers that make the brand come to life. What’s the secret to this?

Quite simply, our employees. Their attitude, enthusiasm and even sense of humour set them apart and make them special. If you want to be part of this adventure, join our team!

As a MINI Workshop Executive, your responsibilities will include: 

• Check and audit technician tools box in quarterly basis and take appropriate action to maintain the tools
• Order tools and workshop expandable items
• Ensure workshop comply with BMW Retail Standard
• Digest job card and distribute to technicians accordingly
• Prepare and analyze workshop standard reports. Discuss with immediate superior on finding and recommend improvement plans whenever needed.
• Coordinate jobs farm out to Tanjong Penjuru Service Factory
• Ensure combined productivity and efficiency of overall workshop performance at 50% or more.
• To test drive with customer whenever needed
• To assist in Quality Control whenever needed
• Follow up individual job status and promptly update CSO
• Ensure discipline of workshop staffs under your charge
• Conduct daily workshop briefing to share best practices and hiccups of previous day faced by workshop

As a MINI Technician you’ll be at the forefront of the automotive industry, working on some of the most innovative products available on the market and using the latest in diagnostic technology in a state of the art environment.

You will be responsible for carrying out scheduled servicing, diagnosis and repair work on a range of vehicles, to the highest standards, with a focus on customer satisfaction and solving any problem at the first time of asking.

Reporting to the Service Manager you will be responsible for carrying out scheduled servicing, diagnosis and repair work on a range of vehicles, to the highest standards, with a focus on customer satisfaction and solving any problem at the first time of asking.

As a MINI Technician, your responsibilities will include:

• Completing vehicle servicing
• Assisting and carrying out diagnostic work to determine the cause of faults
• Following set processes to complete work under warranty
• Ensuring the quality of your work is of a high standard
• Supporting others in the team
• Diagnosis, service and repairs of cars

• Assist Parts Supervisor day to day warehouse operations
• Issue and receipts of parts at Parts Counter
• Assist in providing quotation to our dealers as and when required
• Ensure all incoming stock items are checked for correct quantity, label and properly placed at the designated location
• Ensure the quantity in the bin location tally with the system at all times
• Ensure the parts are properly labelled for easy identification and to maintain proper housekeeping
• Ensure all outgoing parts are properly packed with correct quantity;
• Monitor and maintain inventory stock level requirement for workshop and fleet customers
• Responsible all documents, billing and filing are up to date
• To liaise with CPW for collection and delivery of Spare Parts and to operate Forklift/Reach Truck as and when required

• Liaise with the Customer Service Officer on day to day duties on opening and closing of job cards, collection of payment and ensuring balance of cash/NETs/Visa collection at the end of the day.
• Handle customers’ telephone booking for service appointment, customers’ enquiries and/or refer customers to Customer Service Officer or Service Executive when required.
• Perform office administration duties such as filing, sorting of documents, photocopying and recording.
• Perform simple book-keeping/accounting duties such as generate tax invoices, balance of daily accounts and tally of petty cash.
• Attend to walk-in customers and their enquiries.
• Ensure high standards and excellence in customer service.
• Manage on-line booking of service appointments.

We have an opening for the right candidate to work in the sole official dealership of Porsche vehicles in Singapore, this is a workshop like no other.

We provide you with the opportunity to work on Porsche vehicles with the very latest cutting edge BEV (battery electric vehicle) technology, training & certifying you in the Porsche Global Certification System.

As part of a dedicated team, you will be responsible for helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction and financial objectives. The ideal applicant will have a strong and distinguished background in the luxury automobile industry.

Essential Applicant Criteria

• Strength in electrical diagnosis and repairs
• Work is of highest quality, professionalism and efficiency
• Ability to carry out tasks independently and conscientiously
• Sound capacity for teamwork
• Previous Porsche experience highly regarded