BMW Genius
BMW
11 Leng Kee RoadFull Time
Application ends
Job Overview
Location
11 Leng Kee Road
Brand
BMW
Experience
2 years
Job Responsibilities
- Professionally, courteously, and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.
- To be a BMW ambassador and provide customers or prospects with information about BMW brand, history and products.
- Be abreast of BMW products and technologies and industry trends to provide high level knowledge for customers and colleagues.
- Be up to date on competitor product offerings and technologies to underline the strengths of BMW.
- Carry out needs analysis and understand specific interests & preferences of the customers, providing suitable options and using showroom media available to assist in explanation.
- Configuring and visualizing the customer’s desired new car and offer personalization options with no sales pressure towards the customer.
- To act as a point of initial consultation and handing over customers to the Sales Consultant seamlessly.
- Act as a Product Expert and support Sales Consultants in case of questions (e.g. demonstration and explanation in configuration phase if required)
- Performing test drives with customers and supporting the preparation and upkeep of the demo car fleet.
- Preparation and execution of second delivery (such as BMW ConnectedDrive activation, additional explanations and other services).
- Assistance with ad-hoc duties such as journalist test drives and enquiries.
- This role reports to the Product and Training Manager.
Job Requirements
- Minimum “A” Levels or Diploma.
- Preference is minimum 2 years doing similar task in the automotive industry.
- Microsoft Office especially Word, Excel, Powerpoint.
- Public speaking would be an asset.
- Analytic skills required.
- Able to commit weekend and public holidays.
