IT Support Engineer

Job Responsibilities

• First point of contact to manage and support daily IT requests/incidents on end
  user, IT and business application systems.
• Taking ownership of customer issues reported and seeing problems through to
  resolution. Ensuring IT Tickets are properly logged and classified in the ticketing
  system and attended in accordance with the SLA.
• Following standard procedures for proper escalation of unresolved issues to the
  appropriate internal teams.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve
  hardware, software, and application issues.
• Management and support of hardware/application for Workshop Diagnostic tools
  & Automotive Business Systems.
• Assist in the administration of IT Infrastructure & Business Application Systems.
• Ensure regular systems & application housekeeping tasks are in place with
  proper documentation of IT Process, Inventory and Projects.
• Support & perform periodical audit and security reviews in the domain of
  user/application accounts, IT Infrastructure & business systems and ensuring it
  adheres to IT Governance & Compliance requirements.
• Management and support of IT Asset Procurement and Disposal.
• Perform any other duties as directed by Section Head and Management.
• Support VIP staff – specifically higher management level.