Parts Advisor

Parts Advisor
11 Kung Chong Rd
Full Time
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    Job Overview

    • Location
      11 Kung Chong Rd
    • Brand
    • Experience

    Job Responsibilities

    Main Purpose of the Job:

    The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the technician in material request. He/she reports to the Asst Parts Manager / Parts Manager.

    Duties & Responsibilities:

    • Answering phone calls, providing retail prices and further information enquired by customers and the service department.
    • Attending to our technicians’ and all other customers’ inquiries and requests for spare parts at the counter.
    • To raise parts ordering request forms for customers’ cars as requested by service advisors/technicians via the Power Apps.
    • Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.
    • Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are decarded/invoiced via our DMS.
    • Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.
    • Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.
    • Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.
    • To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.
    • Ensure tidiness and cleanliness of workstations and parts mini store.
    • To carry out other duties that may be assigned from time to time by the management.

    Job Requirements

    • At least 2 years of relevant working experience
    • Minimum Diploma in any field of studies
    • Preferably with knowledge of Electronic Parts Catalogue
    • Proactive and strong team player with initiative
    • Experienced in supporting workshop and external customers
    • Basic knowledge in MS Office

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