Service Assistant

Application Form

Main objectives of the role

Tasks and activities of the role

Performs and promotes services and products

Knows and applies the service process steps and knows all organisational interfaces and structures
Knows the relevant KPIs for his or her target achievement
Ensures the smooth cooperation between all interfaces
Supports the Service Advisor with acquisition activities and marketing campaigns
Conducts follow up calls
Promotes the whole range of vehicle parts and accessories

Coordinates the service appointments

Receives the customer demands regarding workshop appointments, customer complaints and price enquiries
Makes sure that all customer data are updated
Organizes and prepares the customer appointments for the Service Advisors
Estimates costs and time for work to be carried out and informs the customer continuous to ensure smooth delivery of the vehicles
Supports the Service Advisors in the settlement of accident claims
Coordinates replacement vehicles for customers (if desired)
Generates and hands over the customer invoice to the Service Advisor
General administration of all customer-related data and affairs

Customer care