Service Assistant

Service Assistant
29 Leng Kee Road
Full Time
Application ends

    Application Form

    Job Overview

    • Location
      29 Leng Kee Road
    • Brand
    • Experience

    Job Responsibilities

    Main objectives of the role
    • Ensure premium service tailored to the individual needs of each customer
    • Lives up the BMW/ MINI brand behaviour standards
    Tasks and activities of the role

    Performs and promotes services and products

    • Knows and applies the service process steps and knows all organisational interfaces and structures
    • Knows the relevant KPIs for his or her target achievement
    • Ensures the smooth cooperation between all interfaces
    • Supports the Service Advisor with acquisition activities and marketing campaigns
    • Conducts follow up calls
    • Promotes the whole range of vehicle parts and accessories

    Coordinates the service appointments

    • Receives the customer demands regarding workshop appointments, customer complaints and price enquiries
    • Makes sure that all customer data are updated
    • Organizes and prepares the customer appointments for the Service Advisors
    • Estimates costs and time for work to be carried out and informs the customer continuous to ensure smooth delivery of the vehicles
    • Supports the Service Advisors in the settlement of accident claims
    • Coordinates replacement vehicles for customers (if desired)
    • Generates and hands over the customer invoice to the Service Advisor
    • General administration of all customer-related data and affairs

    Customer care

    • Ensures a professional and individual customer care
    • Observes the regulations regarding order and cleanliness

    Job Requirements

    • Good general  education
    • Driving license
    • Vocational (or technical) training
    • Working experience with service
    • Working experience as technician
    • Professional experience as a Service  Assistant

    Related Jobs

    Job Location