Service Assistant

Job Responsibilities

• Ensure premium service tailored to the individual needs of each customer
• Lives up the BMW/ MINI brand behaviour standards

Performs and promotes services and products

• Knows and applies the service process steps and knows all organisational interfaces and structures
• Knows the relevant KPIs for his or her target achievement
• Ensures the smooth cooperation between all interfaces
• Supports the Service Advisor with acquisition activities and marketing campaigns
• Conducts follow up calls
• Promotes the whole range of vehicle parts and accessories

Coordinates the service appointments

• Receives the customer demands regarding workshop appointments, customer complaints and price enquiries
• Makes sure that all customer data are updated
• Organizes and prepares the customer appointments for the Service Advisors
• Estimates costs and time for work to be carried out and informs the customer continuous to ensure smooth delivery of the vehicles
• Supports the Service Advisors in the settlement of accident claims
• Coordinates replacement vehicles for customers (if desired)
• Generates and hands over the customer invoice to the Service Advisor
• General administration of all customer-related data and affairs

Customer care

• Ensures a professional and individual customer care
• Observes the regulations regarding order and cleanliness