Sales Consultant

Job Responsibilities

Main objectives of the role

• Boost sales by giving each visitor the feeling of being treated unique
• Prepare, negotiate and agree on the offer with the customer, recommend financial services offer and prepare the contract with  the customer
• Acquire and loyalise customers and ensure customer satisfaction at any time

Tasks and activities of the role

• Analyzes the sales area and market potential
• Updates the sales literature and promotional flyers
• Plans and conducts acquisition activities in the case of select target groups in the particular market area
• Creates and systematically administers customer and interested party files as well as enters ascertained and current customer data (address generation via in-store contact, area acquisition, address purchase, marketing measures)
• Performs customer/interested party approach
• Schedules and performs the follow-up after the initial contact
• Performs customer need analysis
• Systematically presents the vehicle while creating a clear customer connection
• Helps the customer to experience the vehicle  with all five senses
• Organizes the test drive with the need-based vehicle
• Configures the car tailored to the customer’s needs
• Takes over the customer from the Product Genius
• Verifies the configured car and ensures all needed features are integrated (missing features to be integrated)
• Reconfirms the customer’s purchase decision
• Negotiates the terms of the purchasing contract with the customer
• Offers financial services products to the customer
• Closes the deal with the customer and creates the offer
• Prepares and generates the contract
• Generates calculations and correctness of customer orders/contracts
• Defines when and in which intervals the customer wants to be informed during the time until delivery / handover
• Organises the delivery / handover
• Performs the delivery / handover
• Introduces the Service Advisor to the customer
• Maintains contact with existing customers through meetings, emails and by phone
• Consults existing customers via various ways (direct approach, telephone marketing, customer approach, event marketing)