Service Advisor

Job Responsibilities

• Handling the daily appointment booking customers and providing quality service to all customers
• Ensure that all customers’ issues reported are resolved effectively and promptly
• To handle customers’ enquiries on service, repairs, and insurance claims
• Engaging customers to promote products and services
• Work closely with workshop to ensure that all customers’ issues and address promptly
• Monitor and track to ensure sure of proper follow up for all customers
• Ensure that all repair orders and invoices are administered promptly
• To monitor own backorder parts movement and to follow up with customers on status of the orders
• At all times, to ensure superior customer service skills are adopted for every customer
• Assist in generating daily, weekly and monthly reports as required
• Provide advice and support to the respective team members in daily operations
• Identifying any area of improvement and gaps in operations as well as the individual team members
• Handling escalations from team members or any task assignments promptly and efficiently.
• Track and monitor the Customer Service Index and ensure that the Center meets the target set
• Assisting with overseeing the daily service operations to ensure the smooth running of operations
• To identify any area of improvement in the day-to-day operations and suggest, if requires streamline process if needed
• Ensuring continuous effort to improve customer service level, enhancing product knowledge through self enhancement
• Supporting Aftersales, Marketing and Sales events with positive participation in achieving the departments and company’s objectives