Service Assistant

Job Responsibilities

Main Purpose of Job:

To ensure customers are attended to and acknowledged when the Service Advisors are not available immediately. Her/his role is to support the job of the Service Advisors in the daily workforce. To arrange all customer’s appointment booking and workshop capacity planning together with Workshop Controllers/Supervisors. To support in filling / archiving and documentation.

Duties & Responsibilities:

• Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity .
• Answering phone calls and attending to walk-in customer’s inquiries. According to Porsche standard procedure and guidelines
• Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department.
• Collection of payments from customers on repair bills and spare parts purchases. According to company policy on payment matters.
• Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally.
• To assist Service Advisor and ensure that customers received the SSS survey form accordingly after the servicing or repair of their cars.
• Assist the Workshop Administrator in the arrangement of informing customers about their extended warranty inspections and booking for the necessary inspections.
• Ensure that the customer reception and waiting area are clean and tidy at all times and that the new PDS/TEQ catalogs and brochures are displayed and updated.