Service Assistant

Service Assistant
27 Leng Kee Road
Full Time
Application ends

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    Job Overview

    • Location
      27 Leng Kee Road
    • Brand
    • Experience
      2 Years

    Job Responsibilities

    Main Purpose of Job:

    To ensure customers are attended to and acknowledged when the Service Advisors are not available immediately. Her/his role is to support the job of the Service Advisors in the daily workforce. To arrange all customer’s appointment booking and workshop capacity planning together with Workshop Controllers/Supervisors. To support in filling / archiving and documentation.

    Duties & Responsibilities:

    • Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity .
    • Answering phone calls and attending to walk-in customer’s inquiries. According to Porsche standard procedure and guidelines
    • Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department.
    • Collection of payments from customers on repair bills and spare parts purchases. According to company policy on payment matters.
    • Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally.
    • To assist Service Advisor and ensure that customers received the SSS survey form accordingly after the servicing or repair of their cars.
    • Assist the Workshop Administrator in the arrangement of informing customers about their extended warranty inspections and booking for the necessary inspections.
    • Ensure that the customer reception and waiting area are clean and tidy at all times and that the new PDS/TEQ catalogs and brochures are displayed and updated.

    Job Requirements

    • To carry out any other duties that may be assigned to you from time to time by the Management.
    • Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse people groups
    • Polished, articulate and well-presented individual with excellent communication skills
    • A positive attitude and commitment to adhere to and administer company policies, procedures and standards
    • Prior experience in the automotive, airline, retail sales or service industry will be an added advantage

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