Workshop Executive

Job Responsibilities

• Responsible for ensuring that repair jobs are carried out completely and correctly by mechanics
  in accordance with MINI guidelines and regulations
• Responsible for workshop capacity utilization, productivity and efficiency
• Ensures flawless work quality by means of suitable workshop equipment, test instruments and
  methods
• Responsible for operational and traffic safety of customers’ cars within the framework of the
  repair work to be performed
• Has co-responsibility for customer satisfaction by optimal technical solutions on customer
  vehicles
• Controls workshop staff on the basis of defined key figures (e.g. flat rate unit)
• The disciplinary management remains in the hands of the Service Manager
• Conducts annual appraisal process with his workshop employees which includes the definition
  of an individual development plan for each employee
• Ensures and monitors compliance with health and safety regulations
• Conducts daily meetings to discuss target agreements/feedback and achievement of objectives
• Concludes the disposal contracts with appropriate companies, and checks compliance
• Checks all repair and maintenance jobs placed with third parties and ensures that the quality
  and deadline keeping is correct
• Matches current workshop capacity continuously with order deadlines and consults the Service
  Advisor and Service Assistant
• Organizes order planning based on mechanics’ qualifications, if necessary consults the Service
  Advisor
• Performs regular internal quality measures
• Carries out technical final checks after order processing
• Observes in compliance with applicable repair conditions
• Monitors and organizes cleanliness and tidiness in the service area
• Checks that hazardous substances, waste and disposable materials are handled and stored
  correctly in accordance with waste disposal regulations